You can unlock the vehicle by scanning the QR code on the vehicle. If it is dark out, and you are continuing to have a hard time scanning the QR code, you can either turn on the flashlight while scanning or enter the plate number manually.
If the app prompts an “unavailable” message then the vehicle is likely in-use by others or under maintenance. Please try another nearby.
If you find a private lock on a Cosmic or the QR code is damaged. Please report the issue to customer service and try another vehicle.