To lock scooters, please park them in accessible pathways and press "End Ride" on your app. You will hear a tone once the vehicle is locked properly. Kindly check if your internet connection is good. A slow internet connection may hinder you from ending the ride. If the internet connection is good, please close the app and re-open it.
Some cities also offer marked scooter-parking areas that make it easy for the next rider to find the vehicle. We will ask you to take a photo at the end of your ride to confirm your parking.
If it does not work, please submit a request in the HELP section of the app so we can assist you.